Keep Calm And We Will Deliver 4

“We Will Deliver”

You may have heard—The Berry Man is expanding.   With the New Year around the corner, we are thrilled that we met our company goal, and are set to open in 2016!I have always been fascinated with the mechanics of business. Reading Forbes and Fast Company for tips and insight on how to be a better business got me to thinking about what causes a company to grow. The Berry Man has grown steadily over the years, with annual sales increasing, but recently, we have encountered some rapid growth. I wondered, ‘what caused this?’ After pondering, my humble opinion is: I think people buy from companies they like! If I may say so, this company is quite well liked! I can’t tell you how many smiles and waves I get while driving around in our branded company car. It is truly fun to work at a place that makes people smile and I feel honored to work for a company that people recognize and respect in the community. As I said in a previous blog, when I say I work for The Berry Man, the first thing people say is “I see your blue trucks everywhere!”

People want to work here. The company has longevity in its employment—no one wants to leave because it feels like family here. Every morning we greet each other with hugs and high fives. Some of my favorite people in the world work here. I can’t tell you how happy I am to wake up and go to work!

I think another factor is our outstanding customer service. Most companies aspire to this, but not all achieve it. If you look at companies that rank high for customer satisfaction, you will see they all have one thing in common: exemplary customer service. What does that mean? It means making the customer’s experience as smooth and as easy as possible. Think Amazon.com.   At The Berry Man, we strive to make our customers happy, and make their lives a little easier. The foodservice industry is an extremely pressurized business. It is fast paced, highly competitive and it’s easy to get a bad reputation with poor customer service. Our customers know that working with us is pretty seamless. We know that it is often challenging to return a product or get credit for it, making it feel like “buyer beware”—that a vendor does not care. If you don’t like something, we will exchange it or refund your money—no questions asked. We want you to have peace of mind.

To expand on what I said before, people buy from people they like. At The Berry Man, each account has a dedicated sales rep that will bend over backwards for their accounts. They take pride in working for a company that ranks customer satisfaction as its primary goal. When you start working at The Berry Man, you learn quickly, that it is your job to never say no. If a customer wants one bunch of parsley, we will deliver.

Cory