People want to work here. The company has longevity in its employment—no one wants to leave because it feels like family here. Every morning we greet each other with hugs and high fives. Some of my favorite people in the world work here. I can’t tell you how happy I am to wake up and go to work!
I think another factor is our outstanding customer service. Most companies aspire to this, but not all achieve it. If you look at companies that rank high for customer satisfaction, you will see they all have one thing in common: exemplary customer service. What does that mean? It means making the customer’s experience as smooth and as easy as possible. Think Amazon.com. At The Berry Man, we strive to make our customers happy, and make their lives a little easier. The foodservice industry is an extremely pressurized business. It is fast paced, highly competitive and it’s easy to get a bad reputation with poor customer service. Our customers know that working with us is pretty seamless. We know that it is often challenging to return a product or get credit for it, making it feel like “buyer beware”—that a vendor does not care. If you don’t like something, we will exchange it or refund your money—no questions asked. We want you to have peace of mind.
To expand on what I said before, people buy from people they like. At The Berry Man, each account has a dedicated sales rep that will bend over backwards for their accounts. They take pride in working for a company that ranks customer satisfaction as its primary goal. When you start working at The Berry Man, you learn quickly, that it is your job to never say no. If a customer wants one bunch of parsley, we will deliver.